Privacy Policy

Last updated: 22 January 2026

Better Be Ceramics (“we”, “us”, “our”) is operated by Ashley Adam Coleiro-Swain and Bradley Paul Coleiro-Swain trading as Better Be Ceramics.

We are committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store and share your personal information when you contact us or use our website.

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1. Who we are

Business Name: Better Be Ceramics

Owners / Operators: Ashley Adam Coleiro-Swain & Bradley Paul Coleiro-Swain

Business Address: 111 Milfoil Drive, Eastbourne, East Sussex, BN23 8BR, United Kingdom

Email: info@betterbeceramics.co.uk

Phone: +44 7359860669

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2. What personal data we collect

We may collect and process the following information:

• Your name

• Your email address

• Your phone number

• Your address or job location (if you request a quote or booking)

• Details about your enquiry, job requirements, measurements and materials

• Photos or videos you share with us (for quoting or job planning)

• Payment and invoice details (where applicable)

• Messages you send via contact forms, email, phone or social media

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3. How we collect your data

We collect personal data when you:

• Contact us by phone, text, email, or social media

• Submit an enquiry through our website

• Request a quote or book a service

• Provide information needed to complete work (e.g., measurements, tile choices)

• Make a payment or receive an invoice

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4. Why we use your data (lawful basis)

We only use your personal data when the law allows us to. Our main reasons include:

To provide a service (Contract)

• Respond to your enquiries

• Provide quotes and estimates

• Arrange site visits

• Schedule and complete tiling work

• Issue invoices and confirm payments

To run our business (Legitimate Interests)

• Keep records of previous work for reference

• Improve our customer service and communications

• Prevent fraud and protect our business

To comply with legal requirements (Legal Obligation)

• Keep financial records for tax and accounting purposes

With your consent (Consent)

• If you ask us to contact you in a specific way or send marketing (if we ever do)

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5. How we share your data

We do not sell your personal data.

We may share your data only when needed, such as with:

• Accountants or bookkeepers (for tax and accounting)

• Payment providers (for processing payments)

• Email or web hosting providers

• Suppliers (only if required to order goods for your job)

We only share the minimum amount needed to complete the service.

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6. How we store and protect your data

We store personal data securely and take reasonable steps to protect it from loss, misuse, or unauthorised access.

This may include secure devices, password protection, and limited access.

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7. How long we keep your data

We only keep personal information for as long as necessary, including:

• To provide services and deal with enquiries

• To keep business and tax records (typically up to 6 years in the UK)

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8. Your rights

Under UK data protection law, you have rights including:

• The right to access your personal data

• The right to correct inaccurate data

• The right to request deletion of your data (where applicable)

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent (where processing is based on consent)

To exercise your rights, contact us using the details above.

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9. Cookies

Our website may use cookies to improve your browsing experience and help the site work properly.

Some cookies are essential for the website to function. Others may collect anonymous usage information.

You can control cookies through your browser settings.

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10. Links to other websites

Our website may include links to third-party websites. We are not responsible for the privacy policies or content on external sites.

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11. Contact us

If you have any questions about this Privacy Notice, contact us:

Email: info@betterbeceramics.co.uk

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12. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

ICO website: ico.org.uk